DATABASICS wins Gold Stevie for customer service

DATABASICS won a Gold Stevie Award in the Customer Service Department of the Year category at the 2026 American Business Awards. The honor highlights years of steady support ratings, customer praise and a service model the company says is built into its business strategy. Why it matters: - The award puts DATABASICS’ customer support work in front of a national business audience. - The win reinforces a key selling point for the time and expense software provider: service quality as a differentiator in a crowded market. - Stevie recognition can strengthen credibility with buyers in sectors that depend on responsive support, including healthcare and government contracting. What happened: - DATABASICS won a Gold Stevie Award in the Customer Service Department of the Year category in The 24th Annual American Business Awards. - The company was recognized as a small business serving customers across the United States. - The awards will be presented at a gala ceremony at the Marriott Marquis Hotel in New York on Tuesday, June 9. - More than 3,700 nominations were submitted this year across a wide range of categories. - More than 230 professionals worldwide took part in judging the 2026 Stevie winners. The details: - Judges cited the consistency and structure of the DATABASICS support model as a key reason for the win. - One judge pointed to consistent 5.0 ratings, fast response times and high resolution rates. - The same judge said the company’s cross-functional, no-escalation approach was a clear differentiator. - A second judge said DATABASICS has been earning 5 stars for the past few years and remains committed to outstanding customer service. - DATABASICS has maintained consistent ratings across Capterra and G2 from 2020 through 2025. - The company has received Stevie recognition every year since 2017. - DATABASICS serves customers across industries from healthcare to government contracting. - Customer feedback included comments such as, “You need to teach other vendors how to provide customer support,” “I wish all support orgs could be so helpful and patient,” and “Amazing service. Second to none, and multiple people jump in to help.” - CTO/COO Marcel Syriani said the customer service team acts as an extension of customers’ organizations and that the company continues to invest in professionals who know customers by name and stay engaged until issues are resolved. - DATABASICS says its platform provides time tracking, leave management, expense reporting and employee purchasing management. - The platform integrates with NetSuite, Sage Intacct, Microsoft Dynamics, SAP and other accounting, payroll and HR systems. - The company says its customers range from regional nonprofits to global enterprises. - The company added that its customer service department follows a model built to sustain performance, not just deliver one-time excellence. - Details about The American Business Awards and the list of 2026 Stevie winners are available at the awards website . - More information about the Stevie Awards is available at the Stevie Awards website . Between the lines: - The award narrative centers on operational consistency, not a single standout quarter. - Customer support has become part of DATABASICS’ product story, not just a back-office function. - The repeated recognition since 2017 suggests the company is using service as a long-term retention and reputation strategy. What’s next: - Winners will be recognized at the June 9 ceremony in New York. - DATABASICS is likely to keep leaning on support quality as part of its market positioning after the win. - The 2026 Stevie Awards cycle will continue to shape how buyers and competitors compare service performance across software providers.